The concept of deskless work is nothing new. Frontline workers and employees completing their daily tasks in the field have long existed, from farmers raising crops and livestock, to mobile health providers caring for soldiers in battle, to field sales representatives.
But as industries and technologies evolve, so do the demands and expectations of deskless workers. Companies rely on mobile workers to deliver their products and services directly to customers, and boosting the productivity of these essential workers requires putting the right tools in their hands to stay prepared and engaged.
Things that can go wrong without proper mobile workforce management
Ensuring the workforce is as productive as possible can be an uphill battle, especially in the ever-evolving digital era. It’s even more complex for businesses balancing the needs of deskless, fixed-location, and contracted workers in one blended workforce.
Too often, mobile and deskless workers rely on myriad tools across disparate systems to serve customers. When dispersed workforces rely on multiple tools for collaboration, communication, customer information, and more, bottlenecks in the workflow hinder productivity across the board.
Without the right tools to support your deskless workforce;
- Employees struggle to manage their work, leading to frustration and dissatisfaction.
- Schedulers and administrators are over-burdened, causing mistakes and burnout.
- Capacity plans are inaccurate, so mobile workers are underutilized or overworked.
- Disparate systems make it hard to find the right information at the right time, resulting in rework and higher expenses.
- Data stays in silos, or is not collected at all, leading to less-informed business decisions.
How Skedulo overcomes these challenges
Skedulo offers many capabilities to productively and effectively manage work, which we call the Skedulo Deskless Productivity Cloud. One solution to intelligently manage and schedule your deskless workforce while delivering a best-in-class experience for employees, schedulers, business owners, and customers.
Our productivity cloud represents all the system capabilities that drives effective deskless workforce management, which are broken down into various groups aligned to delivering targeted value outcomes. We look forward to teaching you about all the various aspects of the deskless productivity cloud throughout our training material.