Skedulo has a lot to offer, constantly growing, empowering customers all around the globe to productively manage their deskless workforce. This lesson will cover off all the variations of our offerings to date and if you come back to this lesson at a later date, this list will be much longer.
We will be breaking down the various Skedulo offerings into four main categories;
Platform | On which technical architecture is laid out and is made to run. A platform mostly consists of a mixture of hardware and software services. In the context of Skedulo, the platform is where users, system access and data resides, in which the Skedulo applications access, view, edit, update and delete. |
| Applications | Interactive web or mobile applications that various personas use to manage work |
| Packages | Typically related to the Skedulo Salesforce platform, a package is a collection of capabilities and added features to extend the Skedulo solution, inline with a vertical industry or a particular use case. |
| Extensions | Extends the capabilities of our applications and typically relates to our Skedulo web and mobile application. Skedulo has a range of pre-built extensions or you can engage our Customer Experience team to build your own custom solutions. |
Platform Types
For any digital solution to work, you need a platform for it to be built on top of. A platform is what hosts object data, code, triggers, user security, system access and all the other geeky things that makes the system work correctly.
Core Skedulo has two platform variations; Skedulo Platform and Skedulo on Salesforce. We are not going to go into the nuances between each type in this lesson but want you to be aware of them as there are some different processes when it comes to managing certain aspects of the solution. Each platform type, Skedulo Platform and Skedulo on Salesforce, leverage the Skedulo Web and Mobile Application.
Which platform type your company ends up using can change depending on your overall business needs. Choosing the right platform type is a foundation step and is best left to the experts. If you have not purchased Skedulo yet and want to know which one is right for, reach out to our sales team, book a demo and talk to some experts.
SKEDULO PLATFORM
One solution to intelligently manage and schedule your deskless workforce
The Skedulo platform is a standalone solution that represents the collective power of our Deskless Productivity Cloud, bringing together an array of powerful features and capabilities to plan, engage, analyse and optimise your deskless workforce.
The Skedulo Platform is highly scalable allowing customers to configure and extend its capabilities, or even integrate it with other 3rd party applications.
SKEDULO ON SALESFORCE
Leverage the Salesforce platform to manage your deskless workforce
Salesforce is a customer relationship management service and also provides enterprise applications focused on customer service, marketing automation, analytics, and application development.
With Skedulo on Salesforce, all your data and user management is handled inside of Salesforce. Our Skedulo applications will retrieve and update data within Salesforce, which means you can also leverage Salesforce capabilities to meet your business needs.
Our system shows that your company is using the Skedulo on Salesforce platform. Please take this into consideration to ensure you are consuming educational material inline with your use case
Our system shows that your company is using the Skedulo Platform. Please take this into consideration to ensure you are consuming educational material inline with your use case
Skedulo Applications (Platform & Salesforce)
SKEDULO WEB APP
Centrally manage your deskless workforce and automate schedules
To put it simply, the Skedulo Web Apps main purpose is to eliminate the pain of scheduling and to increase productivity. Skedulo’s powerful scheduling software makes it easy to match available and qualified workers to customer requirements and expectations, so you never miss a job, increase customer satisfaction, and make complex scheduling much simpler.
The web app is typically used by schedulers to plan work and engage with the deskless workforce in real time. Great for handling exceptions as they occur and optimising schedules to meet customer needs.
SKEDULO MOBILE APP
Empower employees with the tools to maximize their time
Whether deskless workers are juggling work across multiple locations, trying to anticipate the needs of customers, or simply planning the workday, life as a deskless worker is tough. Skedulo helps deskless workers, well, work.
The Skedulo Mobile App has the most users within any organisation, so it needs to be simple, easy to use and intuitively enable deskless workers to manage their schedule, so they can get back to focusing on what they do best.
Skedulo Add-On Packages (Salesforce)
AUSTRALIAN HEALTHCARE PACKAGE
Extend Skedulo on Salesforce to meet all your healthcare needs
The Australian healthcare sector has some unique business requirements to effectively manage their deskless workforce. Our Healthcare package comes packed with feature rich capabilities that extends Skedulo on Salesforce. The Healthcare package helps care professionals access customer data no matter where they are and empowers schedulers and the operations team manage the complete lifecycle for their customers/ clients.
Our system shows that your company is using the Australian Healthcare Solution. Please take this into consideration to ensure you are consuming educational material inline with your use case.
Extensions (Platform & Salesforce)
WEB APP EXTENTIONS
Increase the capabilities the Skedulo web app has to offer with intelligently built consoles and extensions
The Skedulo web app is already pretty powerful and has all the tools needed to productively manage your deskless workers out in the field. Sometime however customers might have a unique need or would like to create a console to improve business processes, extend the solutions capabilities or just view data a different way. Skedulo offers a range of pre-built web app extensions that can be found in our marketplace, or we could build one for you! Just reach out to our Customer Experience team to learn more and see what’s on offer.
MOBILE FORMS
Help your deskless workers be as autonomous as possible, with all the information they need at their fingertips
The mobile application has a lot of information pre-built into it to empower deskless workers but if you want to extend their ability to update customer data in real time, manage products/ services or submit forms to the admin staff, then what you need my friend is a mobile form.
Skedulo has a number of pre-built forms like incident management, job products, covid screening or we could build and integrate a custom one for you. Just reach out to our Customer Experience team to learn more and see what’s on offer
