Customer Gathering SYD July 2022
FOR ALL CUSTOMERS
| Time | Topic | Presenter |
| 8:30 – 9:00 | Registration and welcome tea and coffee | |
| 9:00 – 9:35 | Introductions & welcome to country | Ed Backhouse – EVP of CX |
| 9:35 – 10:00 | The last 2 years. Much has changed in the world outside and within Skedulo; here are some of these changes | Ed Backhouse – EVP of CX |
| 10:00 -11:00 | Meet MY Skedulo – In this session, Skedulo customers will have a 5 minute interactive roundtable chatting through how their companies use Skedulo | Stefan Panzer – Director of Customer Success (APAC) |
| 11:00 – 11:15 | Break | |
| 11:15 -12:15 | Interactive Product Roadmap Presentation/Discussion led by the Skedulo Product Team | Ken Perera – Product Manager Skedulo Engage |
| 12:15 -1:15 | Lunch | |
| 1:15 -1:45 | Top features of today. One of Skedulo’s Principal Solutions Consultants will showcase areas of Skedulo that we often get asked about | Susanna Osovsky – Principal Solution Consultant |
| 1:45 – 2:00 | Introducing Success! Launching Skedulo’s new Learning Management System for Education & Community | Ben Rasmussen – CSM & Global Customer Education Lead |
| 2:00 – 2:20 | Platinum Support & CSM packages – A journey worth taking. Learn why Skedulo customers have chosen from our different support offerings | Customer |
| 2:20 – 2:30 | Break | |
| 2:30 – 3:00 | Championing change in your business. Change management is key to the success of any IT project. Hear one company’s story | Stefan Panzer – Director of Customer Success (APAC) |
FOR AUSTRALIAN HEALTHCARE CUSTOMERS
| Time | Topic | Presenter |
| 3:00 – 3:20 | Latest features for Healthcare centric orgs. A showcase of existing features we get asked most about by our Healthcare customers | Rebecca Rawlinson Sr Manager, Industry Solutions – Healthcare, APAC |
| 3:20 – 3:40 | New Skedulo Healthcare console. Learn some of the new features being made available in our new console | Rebecca Rawlinson Sr Manager, Industry Solutions – Healthcare, APAC |
| 3:40 – 4:00 | Skedulo Healthcare Product Roadmap. What’s in the pipeline for Skedulo Healthcare customers? | Rebecca Rawlinson Sr Manager, Industry Solutions – Healthcare, APAC |
| 4:00 – 4:20 | Fireside Chat with a Skedulo Healthcare customer | Rebecca Rawlinson Sr Manager, Industry Solutions – Healthcare, APAC |
| 4:20 – 4:45 | Q & A | Rebecca Rawlinson Sr Manager, Industry Solutions – Healthcare, APAC |
POST EVENT NETWORKING – ALL WELCOME
| Time | Topic | Location |
| 4:45 – 5:30 | Networking drinks | |
| 5:30 – 8:00 | Dinner | Atelier at the Sofitel |
Skedulo Team
Edward Backhouse
EVP CUSTOMER EXPERIENCE
Ed Backhouse leads the end-to-end customer experience at Skedulo, the global platform for deskless workforce productivity. He has over 23 years’ IT and project delivery experience in SaaS, Cloud technologies and complex integrations across banking, health, non-profit, utilities, and government sectors. Ed believes that today’s technologists require a deeper understanding of customer needs in order to provide exceptional solutions that create lasting community benefit.
Ben Rasmussen
GLOBAL CUSTOMER EDUCATION LEAD
Coming from a healthcare customer that implemented Skedulo, Ben came on board as a Customer Success Manager supporting healthcare customers all over Australia learn and adopt the Skedulo solution. 3 years later and Ben is now launching our new Customer Education initiative to educate and empower customers all over the globe.
Stefan Panzer
DIRECTOR OF CUSTOMER SUCCESS APAC
Stefan leads Customer Success at Skedulo for Asia Pacific. He has over 20 years of experience in industries such as entertainment, construction, hospitality, non-profit, and IT, having specialised in SaaS Customer Experience over the last 8 years. He has managed Projects with start-ups to Fortune 500 companies on 3 continents, is very passionate about business psychology, and a firm believer that the effective use of technology relies heavily on building a mindset that embraces continuous change.
Rebecca Rawlinson
SENIOR MANAGER, HEALTHCARE VERTICAL
Rebecca Rawlinson Leads The Healthcare Vertical in the APAC Region at Skedulo. With over 15 years’ experience in the Healthcare and Not for Profit Sector, Rebecca is a registered Occupational Therapist and experienced Manager in leading designated change projects to deliver improved customer experience outcomes, system implementation and financial stability in response to the changing NDIS & Aged Care market.
Ken Perara
DIRECTOR, PRODUCT MANAGEMENT – ENGAGE
Ken brings years of experience to the table having worked across big corporate, government, startups and unicorns, where he has led strong purpose-driven teams to deliver products in healthcare, manufacturing, finance, telecommunications, and eCommerce.
Susanna Osovsky
PRINCIPAL SOLUTION CONSULTANT
Guest Speakers
Located in Darling Harbour opposite International Convention Center (ICC), Sofitel Sydney Darling Harbour is 30-minute drive from Sydney Kingsford-Smith Airport. Private transfers, rental vehicles, limousines and shuttles to and from the airport can be organized with the Sofitel Concierge team by contacting Tel: (+61) 2 8388 8888
Parking
Valet parking is offered at a rate of AU$84 per car per day with a entry height of 2m. Alternatively, two adjacent parking lots are available – Wilson Darling Harbour Car Park or ICC Car Park.
By Train
Airport Link Trains are available between Sydney Airport and Central Station, approximately every 10 minutes. To use this service, you will need to purchase an Opal Card from the station, Relay or WH Smith. For more information, including fares, maps and travel planners, visit the Airport Link website or phone.
From central Station transfer onto the light rail – L1 line and stop at Convention Centre Light Rail – the station is located 100 metres from the hotel.
The Room
Our event is being hosted in the Byrne Room. Upon arrival, you can go to the front desk to ask for directions to the room or alternatively, keep and eye open for our friendly team wearing a Skedulo shirt.
